Browse FAQ account and wallet answers
Clear answers save you from repeating account steps. Our FAQ explains how to enter the login path, confirm a phone number before account access, and check whether a wallet request has reached the cashier screen. You can also see what to prepare when DANA, OVO, GoPay, QRIS, a virtual account, or bank transfer needs a status check. For account access questions, start
with the same phone number used during account creation, then compare the displayed wallet status with your receipt. In Semarang and elsewhere in Indonesia, access depends on local law.
- DANA
- OVO
- GoPay
- QRIS